Service & Support

Maintenance: You can rely on us

Tailored to your needs – the Rittal service packages
The Rittal service offering provides four standard packages that contain different levels of reachability, response times, spare part availability, maintenance and warranty. Do you require a service package tailored to your special needs? This will be defined individually for you in the "Customised" service contract.

Rittal service packages – individual for optimum availability

	Basic	Comfort	Advanced	Full	Customized
Reachability
Business hours	•	•
24 / 7 / 365			•	•
Response times
Next working day	•
Next working day		•	•
8 hours				•
Spare parts availability
Standard	•	•
24 hours			•
Individual concept				•
Maintenance
1/year	•
2/year		•	•
Individual (min. 2/year)				•
Warranty extension
No	•	•
Yes			•	•

RiWatchIT V3 is the monitoring software for RimatriX5.: RiWatchIT V3: Everything under control!
The RiWatchIT V3 software forms the basis for effective monitoring and remote management, allowing the operator to monitor and control the on-going operation of a data centre. Comprising visualisation, alarm system and control of the IT infrastructure, the tool offers holistic escalation management from a single software interface.

• Active power management through to each
individual socket
• Holistic climate management in the data centre
• Video surveillance of the server room
and documentation
• Access Control
• Preventive security

- Rittal Service Help-Desk Germany
- Phone: +49(0)2772-505-1855
- e-mail: rsi@rittal-service.com

- We will be happy to advise you on an individual solution.
- Customer and ordering information
  Order details and further information are available from:
- Hotline Germany:
  +49(0)2772-505-1800
  Fax: +49(0)2772-505-2977
  e-mail: info@rittal.de
- Hotline Switzerland:
  +41(0)56 416 06 00
- Hotline Austria:
  +43(0)161009 0

References, information, downloads